How Can We Help?
Our support team is available 24/7 to help you with any hosting questions, technical issues, or account inquiries.
Submit a Ticket
Get personalized help from our technical team. Average response time under 45 minutes.
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Chat with a support agent in real-time. Available 24/7 for immediate assistance.
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Browse tutorials, guides, and FAQs. Find answers to common questions instantly.
📞 Other Ways to Reach Us
Frequently Asked Questions
How do I migrate my website to PapaBear Hosting?
We offer free migration assistance for all new customers. Simply submit a ticket with your current hosting details, and our team will handle the entire migration — usually completed within 24 hours with zero downtime.
What is your uptime guarantee?
We guarantee 99.99% uptime backed by our SLA. Our actual uptime in 2025 was 99.991%. If we fail to meet the SLA, you receive account credits automatically.
How fast is your support response time?
Critical issues receive a response within 15 minutes. Standard tickets are answered within 45 minutes on average. Live chat connects you instantly to a support agent.
Do you offer managed hosting?
Yes! Our managed hosting plans include server setup, security hardening, automatic updates, daily backups, performance optimization, and 24/7 monitoring — so you can focus on your business.
What payment methods do you accept?
We accept all major credit cards, PayPal, bank transfers, and cryptocurrency. All plans include a 30-day money-back guarantee.